Refund Policy

Overview

This Refund Policy explains how Airemovewatermark handles refund requests for one-time credit purchases and subscriptions.

Eligible Refund Scenarios

We may review refund requests in cases such as:

• duplicate charges
• billing errors
• technical failures that prevented service delivery
• accidental purchases reported promptly and before significant usage

Normally Non-Refundable Cases

Refunds are generally not available when:

• credits have already been substantially used
• processing capacity has already been allocated and delivered
• the issue is caused by unsupported input, policy violations, or user error
• a subscription remained active because it was not canceled before renewal

Credits and Delivered Results

One credit is consumed when a processing task is successfully created. If a task later fails on our side, the consumed credit is refunded back to your account.

If a request already received the purchased processing capacity or successful output, that completed usage is generally not refundable.

Subscription Cancellation

Subscriptions can be canceled from your account billing settings. Cancellation stops future renewals, and access continues until the end of the current paid billing period unless otherwise stated.

How to Request a Refund

Send your request to support@airemovewatermark.net and include:

• the email address used for purchase
• the order or invoice reference if available
• a short explanation of the problem

Response Timeline

We aim to respond to billing and refund requests within 3 business days.

Contact

For billing questions, contact support@airemovewatermark.net.